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office policies

The Logistics

Fees and Payments

Our fees are based on the 2019 Alberta Dental Association Specialist Fee Guide.  Payment is due at the time treatment is provided. We will always discuss all financial options with you prior to your child’s treatment, so there are no surprises.


Dental Insurance

At Gateway Pediatric Dentistry we do not direct bill, however we are happy to submit on your behalf for your reimbursement. We will also send estimates on your behalf whenever possible, in order to help you fully understand your coverage.

Consult Only Appointments

Payment is due the day of the consultation.  For your convenience, we accept debit, Visa, and MasterCard.  


Cancellations/ No Shows

Please be courteous to us and other patients by informing us 2 business days in advance if you wish to reschedule or cancel your scheduled appointment with us. Cancellation/no shows will result in a fee.



Your First Visit

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options.  Occasionally, treatment can be done the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Please assist use by providing the following information at the time of your first appointment:

  • Your referral slip and any x-rays if applicable

  • A list of medications you are presently taking.

  •  If you have medical or dental insurance, bring the necessary completed forms.  This will save time and allow us to help you process any claims.

IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.


Radiograph (X-Rays)

If your referring dentist has taken radiograph (x-rays), they may have them forwarded to our office, yet we may need to take additional radiographs at your first appointment.  Any appointments occurring after a 6 month time frame may be subject to another radiograph, and re-evaluation.


Have Questions?
We Have Answers!
  • Do you direct bill?
    We do not direct bill at this office, however we always take care of sumbitting to your insurance so you don't have to worry about doing it yourself...We try to make it as easy as possible! We always submit electronically if your plan allows so our families end up getting reimbursed very quickly. With that said, there are certain government progams and treatment options that we do offer direct billing for.
  • When should I take my child to the dentist for the first time?
    The Canadian Academy of Pediatric Dentistry (CAPD) , and the Canadian Dental Association (CDA) recommend that a child first visit a dentist by one year of age or by six months after the first tooth erupts. However, if there are any specific concerns, we are happy to see your child sooner.
  • Up until what age can I bring my child to Gateway?
    We are happy to see your child all the way up until 18 years of age; however, if your child has any specific needs and would benefit from seeing us longer we can absolutely accomodate them.
  • Do I need a referral?
    No, we do not require a referral to see your child. Please call us if you have any questions regarding the services we provide.
  • Are all of your locations connected?
    Yes, all of our clinics are connected. Although the locations are different you will still see our same dentists and team at each location.
  • Do you accept walk-ins?
    We are always happy to see your child, however, we prefer you call our office before heading over to ensure that we can see your child in a timely manner.
  • What if I have an emergency after hours?
    When your child needs urgent dental care we are here to help. Even though our office hours are 8:00 am-4:00 pm, we always have a doctor on call to answer any concerns you may have. For after hours emergency care please call our office (put number) and an emergency contact number will be provided on the voicemail.
  • Do we administer general anesthesia in the office?
    This is a 2 part question! 1. WE do not administer the anesthesia at all - The general anesthesia is administered by an anesthesiologist. 2. We do not put children to sleep at any of our offices. If your child requires general anesthesia treatment, we will meet you at either the Alberta Surgical Centre or the Stollery Children's Hospital.
  • What is a pediatric dentist?
    A pediatric dentist is a dentist who has had two to three years specialty training in pediatric dentistry after completing a general dentistry degree. Pediatric dentists are primary and specialty oral care providers for infants, and children through adolescence, including those with special health care needs.
  • What services do you provide?
    You can find a list of our services here.
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